Ordering Information:
To order dry-erase products, please visit our website or contact us directly to request a quote from a SpeakWalls™ representative. You place your order online through our website or by submitting a Purchase Order (PO) via email to orders@Speakwalls.com. Ensure your PO includes the item number, product description, along with the following details: Contact Name, Company Name, Address, Phone Number, and Email Address.
SpeakWalls™ accepts Visa and MasterCard, and all prices are listed in U.S. Dollars.
Please note that SpeakWalls™ does NOT collect sales tax (GST/HST) for clients in the United States, as a 0% tax rate applies to non-residents of Canada.
Shipping information:
We partner with a reliable network of global courier services to provide optimal shipping options. Orders placed before 8:30 AM ET, Monday through Friday, will be processed the same day. Orders received after 8:30 AM ET will be processed the following business day. Orders placed over the weekend (Saturday and Sunday) will be processed on Monday morning.
Estimated delivery times (business days only):
- Canada: 4-5 business days for ground shipping
- USA: 5-10 business days for ground shipping
The shipping rates displayed on the website apply to standard shipping within Canada and the continental United States. Expedited shipping, as well as shipments to destinations outside these areas, including Alaska, Hawaii, and U.S. territories, will require a customized shipping quote. Additionally, orders in larger quantities are subject to a separate shipping quote.
All goods weighing less than 68 kg (150 lbs.) will ship via FedEx/UPS Ground unless otherwise specified.
Delivery Information:
Ground Shipments:
Items shipped via ground service will be delivered to the entrance of your building or the front door of your residence.
Freight Shipments:
Freight deliveries will be made to an accessible loading dock or curbside. By law, trucking companies are only responsible for transporting the freight to the rear of their truck. The customer is responsible for unloading the shipment and bringing it into the building unless prior arrangements have been made. If no loading dock is available, additional services, such as liftgate or limited access delivery, may be required.
Freight Service Options:
- Regular Freight Service: Standard delivery to facilities with raised loading docks. Drivers are not responsible for unloading shipments. A forklift or pallet jack is required to remove the shipment from the truck.
- Liftgate Service: For locations without raised loading docks, shipments will be delivered on a truck equipped with a liftgate to lower the freight to the ground. A forklift or pallet jack may still be needed to move the shipment.
- Limited Access Delivery: Delivery to locations with restricted or limited access, such as schools, universities, churches, storage facilities, construction sites, government facilities, hotels, hospitals, doctor’s offices, or small strip malls.
- Inside Delivery: The shipment will be brought through the first accessible door or to a sheltered area to protect it from weather.
Customer Responsibilities:
- Customers are responsible for all additional accessorial charges, including but not limited to liftgate service, inside delivery, limited access delivery, residential delivery, redelivery fees, address corrections, “call before delivery” services, and any other charges beyond standard delivery.
- SpeakWalls™ is not responsible for coordinating special delivery arrangements, such as specific delivery times, with the shipping company. Any such arrangements must be made by the customer.
- Customers must notify SpeakWalls™ at the time of order regarding any special delivery instructions, routing requirements, or extra shipping services to avoid delivery issues.
- Additional shipping fees will be charged to the customer, whether specified at the time of order or added later during delivery.
By understanding and adhering to these guidelines, you can ensure a smooth and efficient delivery process.
Inspection / Damages:
Your goods are well packed for shipping and they should arrive in good condition. However, it is your responsibility to inspect the condition of the shipment before signing the delivery receipt. We recommend unpacking your merchandise to check for any concealed damage and verifying that the quantity received matches the delivery documents. If any damage is found, please take photographs of the shipment and retain the packaging materials for further inspection.
If you accept the delivery but notice an issue (such as minor damage or a shortage), ensure you note these details on the delivery receipt. In cases of significant damage, you have the right to refuse the shipment. If you do so, please notify us within 24 hours of delivery by emailing orders@SpeakWalls.com. Refused merchandise will be returned to SpeakWalls™ for further action, including filing a freight claim and arranging for a replacement order if necessary.
To initiate the claim process, a copy of the delivery receipt must be provided to SpeakWalls™. Please note that if you sign the delivery receipt without noting any issues, we cannot file a freight claim, and you will be responsible for purchasing any replacement products.
