🧾 Ordering with Confidence
At SpeakWalls™, we make it easy to bring writable innovation to your space — from your first quote to final delivery.
You can place an order in two ways:
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Online: Order directly through our website.
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By Purchase Order (PO): Email your PO to orders@SpeakWalls.com. Please include:
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Item number + product description
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Contact name
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Company name
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Shipping address
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Phone number + email
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SpeakWalls™ accepts secure online payments via Stripe and PayPal.
All transactions are processed in U.S. Dollars (USD).
Note: SpeakWalls™ does not collect U.S. sales tax, as 0% tax applies to non-residents of Canada.
🚚 Shipping That Works Like You Do
We partner with trusted global couriers to get your order to you — safely and on time.
Order Processing Times:
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Orders placed before 8:30 AM ET (Mon–Fri): processed same day
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Orders placed after 8:30 AM: processed next business day
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Weekend orders: processed on Monday morning
Estimated Delivery Times:
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Canada: 4–5 business days
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USA: 5–10 business days
Standard shipping rates apply to Canada & continental USA.
For Alaska, Hawaii, U.S. territories, or bulk shipments — we’ll provide a custom shipping quote.
All packages under 150 lbs (68 kg) ship via FedEx/UPS Ground, unless otherwise specified.
📦 Delivery Options — Built Around Your Building
🚚 Ground Delivery:
Delivered to your front entrance or main door.
🏗️ Freight Delivery (for large items):
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Standard Freight: Delivered to curbside or loading dock. You unload.
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Liftgate Service: No dock? We’ll lower it to ground level.
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Limited Access Delivery: For schools, churches, hospitals, etc.
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Inside Delivery: We’ll bring it through the first accessible door or sheltered area.
📌 Customers are responsible for unloading unless special arrangements are made in advance.
⚠️ Important: Your Role in Smooth Delivery
To ensure a problem-free experience:
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Let us know about special delivery needs when ordering.
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Additional services (liftgate, inside delivery, rescheduling, etc.) will be charged to the customer.
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Any changes or missed details may result in added fees.
SpeakWalls™ is not responsible for coordinating with couriers about exact delivery times. Please contact the carrier directly if needed.
🔍 Inspect Before You Sign
Your products are packaged to protect them — but please inspect everything carefully at delivery:
✅ Check for damage (outside and inside packaging)
✅ Count all items
✅ Note any issues on the delivery receipt
📸 Take photos of damage (if any)
If damage is serious — refuse the shipment and notify us within 24 hours.
📧 Email: orders@SpeakWalls.com
Attach: Delivery receipt + damage photos
🛑 If you sign for a shipment without noting a problem, we cannot file a freight claim. You may be responsible for replacement costs.
