🛡️ Returns Made Clear and Fair
At SpeakWalls™, we understand that clarity matters — and so does flexibility. While most of our products are made-to-order, we do accept returns for eligible stock items.
✅ What Can Be Returned
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Only stock items are eligible for return.
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Returns must be requested within 14 days of delivery.
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Custom-made or cut-to-size products are non-refundable, as they are made specifically for your space.
🧾 Return Process
To ensure a smooth return experience, follow these steps:
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Email us at support@SpeakWalls.com with your order number and return reason.
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Our team will provide instructions and the correct return address.
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Securely repack items in the original packaging to protect against transit damage.
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Upon receipt and inspection, we will issue your refund, minus a 20% restocking fee and return shipping.
🔒 We strongly recommend insuring your return shipment. Damaged goods are not eligible for refund.
💳 Refund Timing
Please allow up to 10 business days after we receive your return to process the inspection and refund.
❗ What’s Not Covered
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Shipping charges (both ways) are non-refundable.
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Damaged returns are not eligible for credit.
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Returns received after the 14-day return window cannot be accepted.
🤝 Let’s Get It Right the First Time
Not sure which product or quantity is right for you?
Our team is here to help you choose with confidence — before you order.
Contact us anytime at support@SpeakWalls.com for expert advice and ordering help.
🌎 Import Fees? We’ve Got You Covered.
If you were incorrectly charged import duties, don’t worry — SpeakWalls™ covers all import taxes.
If your courier charges you in error, simply email us and we’ll help you process a full reimbursement.
